Leadership Team

Leadership Team

Our people are our greatest asset. We recognise that to be able to meet the expectations which we set for ourselves we need to attract, nurture and retain the best people. We recognise hard work, behaviour aligned to our values and a commitment to the Group, its objectives and its clients.

We look to work with people who are self-starters who find solutions, are outcome-driven, productive and principled, and who are relentless in their pursuit of excellence.


Adrian Pancott

CEO

Adrian Pancott is the Chief Executive Officer of Tristone Healthcare, bringing over 20 years of experience leading large and complex care organisations across specialist and elderly care in the UK

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Dawn Lundergan

Group Director of Regulatory Compliance and Assurance

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Lucy Busby

GROUP FINANCIAL CONTROLLER

Lucy Busby is the Group Financial Controller at Tristone Healthcare and a CIMA-qualified Chartered Management Accountant, bringing over ten years of experience in the financial services industry

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Emily Snaith

Director of HR and Executive Business Partner

Emily is the Director of HR and Executive Business Partner at Tristone Healthcare, working closely with the Group’s senior leadership to support strategic prioritie

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Alex Hibbard

NON-EXECUTIVE DIRECTOR

Alex has 10 years of private equity experience, most recently with Tristone’s key funding partner, Duke Royalty Limited. 

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John McCooey

GROUP COMMERCIAL DIRECTOR

John has more than 25 years’ experience in finance and commercial director level positions, with particular expertise in operational and strategic financial management.

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Laura Oakes

EXECUTIVE ASSISTANT

Laura has over 11 years experience working within the Financial Services Industry with a background in Corporate & Structured Finance and the Private Finance Initiative (PFI) sectors.

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Daryl Holkham

DIRECTOR OF OPERATIONAL CORPORATE GOVERNANCE

Daryl has extensive experience of residential children’s homes, fostering and specialist education. He has been an Responsible Individual for numerous children’s homes.

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Jonathan Gallanders

IN-HOUSE LEGAL COUNSEL

Jonathan is Tristone Group’s In-House Legal Counsel providing legal advice to our community of businesses.

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Adrian Pancott

CEO

Adrian Pancott is the Chief Executive Officer of Tristone Healthcare, bringing over 20 years of experience leading large and complex care organisations across specialist and elderly care in the UK. An award-winning and highly respected leader within the care sector, Adrian was named UK Care Leader of the Year in 2014, recognising his outstanding contribution to the industry and his commitment to delivering exceptional standards of care.

Throughout his career, Adrian has developed a strong track record in strategic leadership, operational excellence, business transformation and sustainable growth. His extensive experience spans the management and development of diverse care services, combining a deep understanding of the complexities of the sector with a clear commercial vision and a commitment to improving outcomes for the people supported by the organisations he leads.

As CEO of Tristone Healthcare, Adrian provides strategic direction and executive oversight across the Group, working closely with senior leadership teams, investors and external stakeholders to drive business performance, strengthen governance and support the organisation’s long-term ambitions. His leadership focuses on building a resilient, forward-thinking organisation that delivers high-quality services while maintaining financial sustainability, regulatory compliance and operational excellence.

Central to Adrian’s approach is his belief that exceptional care begins with exceptional leadership. He is passionate about creating welcoming, supportive environments where kindness, empathy, dignity and compassion are at the heart of every service. He firmly believes that recruiting, developing and retaining outstanding leaders is fundamental to achieving this, recognising that great leaders inspire and empower highly skilled, motivated and compassionate teams who make a meaningful difference to the lives of those they support.

Known for his hands-on and approachable leadership style, Adrian maintains a strong connection with the services and teams across the Group. He places considerable importance on leadership visibility, accountability and developing a positive organisational culture in which colleagues feel valued, supported and empowered to deliver their best. His approach combines commercial discipline and strategic ambition with a genuine understanding of the people, relationships and values that underpin successful care organisations.

Adrian holds an MBA and a diploma in psychology, providing a strong foundation in business leadership, organisational behaviour and people development. Alongside his executive career, he has held senior leadership and trustee positions within charitable organisations, reflecting his broader commitment to social responsibility, community wellbeing and making a positive difference.

Through his experience, vision and values-led leadership, Adrian continues to shape Tristone Healthcare’s strategic direction, supporting the Group’s continued development while ensuring that quality, compassion and the wellbeing of those receiving care remain central to its success.

Dawn Lundergan

Group Director of Regulatory Compliance and Assurance

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Lucy Busby

GROUP FINANCIAL CONTROLLER

Lucy Busby is the Group Financial Controller at Tristone Healthcare and a CIMA-qualified Chartered Management Accountant, bringing over ten years of experience in the financial services industry. With a strong background in financial management, reporting and business performance, Lucy plays a key role in supporting the financial stability, operational effectiveness and continued growth of the Group.

Lucy leads the finance function across Tristone Healthcare, overseeing financial operations and providing strategic financial support to the Group’s businesses across social care, education and residential care. Working closely with the CEO, senior leadership teams and the Group’s investors, she helps ensure that financial planning and decision-making are aligned with the organisation’s wider strategic objectives.

Her responsibilities encompass financial reporting, budgeting, forecasting, cash flow management and financial oversight, helping to maintain robust financial controls and ensure the Group operates efficiently and sustainably. Lucy provides valuable financial insight and analysis to support informed business decisions, identify opportunities for improvement and strengthen financial performance across the portfolio.

With a commercially focused and analytical approach, Lucy works collaboratively with operational leaders to support effective resource management, financial accountability and long-term business planning. She is committed to maintaining high standards of financial governance, transparency and accuracy, while ensuring that financial processes and systems continue to evolve alongside the Group’s developing needs.

Through her combination of technical expertise, commercial awareness and collaborative leadership, Lucy makes an important contribution to Tristone Healthcare’s financial strategy, supporting the Group’s ambitions for sustainable growth and the continued delivery of high-quality services across its businesses.

Emily Snaith

Director of HR and Executive Business Partner

Emily is the Director of HR and Executive Business Partner at Tristone Healthcare, working closely with the Group’s senior leadership to support strategic priorities, business operations and organisational development across the portfolio.

With a broad understanding of the healthcare sector, her role encompasses business planning, organisational change, governance and people strategy, working collaboratively with senior leaders and external partners to drive improvements and support the Group’s long-term objectives.

CIPD Level 5 qualified, Emily was selected from over 7,000 students as a finalist for the 2025 CIPD Student of the Year Award. She was also recognised with a Silver Award for Employee Engagement Excellence at the 2026 Industry Eagles Awards, reflecting her contribution to organisational culture and employee engagement.

Emily brings extensive experience in navigating complex business challenges, supporting strategic decision-making and implementing practical, effective solutions. With a collaborative and commercially focused approach, she works across the organisation to strengthen operational effectiveness, support leadership teams and ensure the business is well-positioned for sustainable growth.

Alongside her role at Tristone Healthcare, Emily is Vice-Chair of a Board of Trustees within a school trust, contributing to strategic oversight, governance and organisational leadership within the education sector.

Emily is committed to maintaining high standards of leadership, governance and organisational performance, with a particular interest in business development, continuous improvement and the delivery of high-quality care services.

Alex Hibbard

NON-EXECUTIVE DIRECTOR

Alex has 8 years of private equity experience, most recently with Tristone’s key funding partner, Duke Royalty Limited. Alex has led and been involved in several of Duke Royalty’s key buy & build strategies in recent years and has worked across a range of sectors including social care, leisure, manufacturing and Information Technology in his career before joining the Tristone team.

Key Skills:

  1. Identifying and quantifying new business opportunities
  2. Analysing and understanding business models
  3. Investment structuring
  4. M&A and growth investment execution

Alex is a Chartered Financial Analyst and holds an MA in Economics from the University of Edinburgh.

John McCooey

GROUP COMMERCIAL DIRECTOR

John has more than 25 years’ experience in finance and commercial director level positions, with particular expertise in operational and strategic financial management, improving profitability and business efficiencies, together with acquisition, divestment and business integration.

As Commercial Director John is responsible for driving commercial excellence within the existing portfolio as well as supporting the M&A team integrate new businesses into the portfolio.

Laura Green

EXECUTIVE ASSISTANT

Laura has over 11 years experience working within the Financial Services Industry with a background in Corporate & Structured Finance and the Private Finance Initiative (PFI) sectors and is a highly experienced PA with a demonstrated history of providing efficient and reliable administrative services to Senior Management and Chief Executives.

Laura is a Qualified Project Manager – Prince 2 Practitioner and provides key administrative support to the Tristone financial team.

Furthermore, she is responsible for the management of the day-to-day running of the Tristone Head Office.

Daryl Holkham

DIRECTOR OF OPERATIONAL CORPORATE GOVERNANCE

Daryl has over 20 years’ experience of working at a senior level in children’s services. After achieving notable academic success by completing a master’s degree at the Internationally renowned Sainsbury Centre for Visual Arts (UEA), Daryl worked as a teacher before moving into a senior post as a Senior SEND Officer for a large local authority and subsequently held senior management positions and board positions in providers of childrens’ residential care.

Daryl has extensive experience of residential children’s homes, fostering and specialist education. He has been an Responsible Individual for numerous children’s homes and a fostering agency and has an encyclopaedic knowledge of safeguarding, combined with an extensive knowledge of legislation relating to children and vulnerable people.

Jonathan Gallanders

IN-HOUSE LEGAL COUNSEL

Jonathan is Tristone Capital’s In-House Legal Counsel providing legal advice to our community of businesses. Admitted as an SRA-regulated solicitor, Jonathan focuses on commercial law and has a specialist interest in transactional services, including business and property asset acquisitions.   Jonathan transitioned from working in private practice to becoming our In-House Legal Counsel to be close to our community of businesses to understand their commercial objectives to give both a legal and practical solution to risks and opportunities.